Terms & Conditions
3rd Party Couriers
For certain sized packages and some locations, it is more suitable to use a courier. As there is an increased risk of damage using this method, we do our best to ensure the packages are wrapped to the best possible standard to minimise that risk.
Palletised deliveries
​
In some instances (custom/bespoke orders) we may need to use a pallet service for specified deliveries. This will be on larger, offline orders and pre-arranged with the customer at the time of ordering. If you are expecting a palletised delivery you will need to ensure you have either a forklift, or the manpower to unload the pallet, and somewhere to keep or dispose of the pallet after unloading.
Damages
​
If the packaging of your order appears to be damaged, please ensure you take a photo before opening.
Some of our packages are packed in MDF so please fully open your order to check if the contents are damaged rather than just the MDF packaging (the latter is often the case). If your package is damaged, please sign for it as damaged (when possible) and send an email to info@cnccreations.co.uk within 10 working days of delivery and attaching the photos so we can work out the next steps to replace your order.
Refunds
​
If we have already cut your order we cannot cancel or refund your order. Your panels are cut to size your exact specifications and cannot be returned for any reason.If your panels are damaged, we will offer a replacement. If you have used your damaged panels, we cannot offer a refund or replacement.